Agile Service Delivery Platform

Agile Service Delivery Platform

Agile Delivery Service Platform is a flexible service delivery system.

The service development and delivery process is an agile process with 4 stages:

Stages in the process of creating and delivering a service

Four-stage agile approach

The discovery stage entails the team gaining a thorough understanding of the users and their needs, as well as proposing hypotheses to address the issues.

The team produces prototypes to test the hypotheses during the Alpha stage.

The team constructs and tests a solution based on the hypotheses verified in the Alpha stage. The team is changed to maintain and improve the service in the Beta stage.

The stages build on top of one another, but they don’t always happen in that order. A service may revert to a previous stage on occasion (for example, if a service in Beta needs to go back to Discovery to work on a different problem).

The double diamond and service design

Discover, define, develop, and deliver are the first three stages of the service design and delivery process, which are identical to the double diamond phases of discover, define, develop, and deliver:

In the first half of the Discovery stage, you conduct extensive user research in order to fully comprehend the problem (discover phase).

In the second half of the Discovery stage, you focus on the most significant pain areas in order to fully comprehend them and formulate hypotheses (define phase).

You test your theories using prototypes in the Alpha stage until you can identify a minimal viable product (develop phase).

In the Beta stage, you create the bare minimum of a product (deliver phase).

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